The Management of Ibadan Electricity Distribution Company (IBEDC) says its esteemed customers can now vend and pay electricity bills with ease across its franchise after the difficulty experienced over the past week. The vending downtime was due to a major lightning strike at our head office which severely damaged many of our communication and IT infrastructure.
The announcement was made by the Chief Operating Officer, Engr John Ayodele on Wednesday 20th of November 2019, whilst apologizing profusely to customers on the inconveniences and delay experienced over the past week. He further stated that IBEDC had a downtime of about 1 day which led to panic buying by customers and subsequently spiralled into the backlog seen over the weekend to early this week.
To ensure the backlog was quickly resolved, the company extended its working hours and upgraded its IT infrastructure to accommodate the increased traffic both at our physical offices and via online.
The company throughout this period communicated and empathized with its customers on traditional and social media allying their fears and discouraging panic buying, where applicable canopies and drinks were provided to minimize discomfort to customers.
Once again, we apologize and reassure customers that all our payment channels are fully functional now. We also appeal to customers to continue to take advantage of our alternate payment channels namely, Online at www.ibedc.com, bank branches, USSD to reduce wait time at our offices.